Information
Frequently Asked
Questions
You will find answers to about our various transport work and transport services and more. Please feel
free to contact us if you don't get your question's answer in below.
free to contact us if you don't get your question's answer in below.
Riky is an end-to-end logistics and fulfillment platform designed to connect suppliers in China with customers in the UK. It covers order pickup, warehousing, international shipping, customs clearance, and last-mile delivery — all managed through one platform.
Our platform is designed for eCommerce businesses, SMEs, and enterprises that need reliable shipping from China to the UK. Both single sellers and multi-vendor marketplaces can integrate with Riky.
Orders can be pushed via our API integration with your eCommerce store, or uploaded manually through the Riky dashboard.
Yes. Riky supports integration with major platforms (Shopify, WooCommerce, Magento, CS-Cart, etc.), and also allows custom API connections.
Suppliers use our mobile pickup app to confirm orders. Goods are verified with barcode/QR scanning, and proof of pickup (photo & geo-tag) is uploaded instantly.
Yes. We operate warehouses in China and the UK where goods can be stored, consolidated, and prepared for shipment.
We provide air freight (fast) and sea freight (cost-effective) options. You can choose based on your delivery timelines and budget.
Riky integrates directly with China Customs and UK HMRC, ensuring faster, compliant clearance with minimal delays.
Our UK delivery agent app manages last-mile deliveries with live tracking and electronic proof of delivery (POD). Customers can also track their parcels.
No. You can only use Riky’s delivery network.
Costs depend on weight, volume, shipping mode (air/sea), and destination. A cost estimate is provided before shipping.
Yes. Both direct and third-party insurance options are available to secure your goods throughout the journey.
Absolutely. Riky is designed to scale with your business, whether you’re shipping a few packages or thousands every month.
We offer dedicated support, live tracking, and transparent communication at every stage of the fulfillment cycle.